Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection Of Personally Identifiable Information And Other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. If you place an order through our Website, we collect the information needed to process and manage your order. Payments for TeethFast services are made directly to our official bank account or through our official UPI ID or QR code, using your bank or payment application. TeethFast does not collect or store credit or debit card numbers, expiry dates, CVVs, UPI PINs, or banking passwords through its Website or mobile application. For payment verification and reconciliation, we store only the payment method used and the associated transaction number or reference number. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. When you create an account with TeethFast, we collect personal information such as your name, email address and phone number to set up and manage your account. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use Of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; manage orders; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences. Cookies A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing Of Personal Information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Links To Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Teethfast.in is not responsible for the privacy practices or the content of those linked websites.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

6. Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

7. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: IT Officer Shree Vijay Dental Healthtech Private Limited 19-Baikunth Dham, Khajrana Main Raod Indore-452018, Madhya Pradesh, India Website: https://teethfast.in Time: Mon to Sat (10.00 to 18.00)

8. Patient Information We Collect

TeethFast application accounts are primarily used by doctors. Patients are not application account holders; healthcare professionals provide limited patient information as part of dental cases. This may include patient name, age, gender and intraoral scans. Age and gender support prosthesis and anatomical selection. Face images are processed only where required for smile design, aligner planning or similar treatment personalization, and are not required for unrelated cases.

Patient information is processed for dental case processing, treatment planning, prosthesis selection, warranty documentation and communication with authorized laboratory personnel. The account-related marketing and demographic provisions above do not describe a purpose for using patient clinical information for advertising.

9. Case Communications

Case-specific communications between doctors and authorized laboratory personnel may contain text, screenshots, images, voice notes, files, attachments, and treatment or processing instructions. These communications may contain patient-identifiable or clinical information and are stored as case-related data to support case processing and communication.

10. Account Deletion

You can request account deletion here or select Privacy / Delete Account from your profile menu. The public page verifies ownership using your registered mobile number and password without requiring an app login. Account access is disabled immediately after a verified request is accepted.

Requests are reviewed by an administrator. Submitting a request does not automatically erase or anonymize records. Account personal information, including name, contact details, profile information and authentication credentials, is handled through subsequent manual deletion or anonymization, subject to applicable retention requirements.

Deleting a doctor's account does not necessarily delete patient cases or case communications. These records have a separate lifecycle and may need to remain for treatment, processing, warranty, business, legal, security or audit purposes. Information identifying the doctor should be removed or anonymized during manual handling where it is no longer needed.

11. Patient / Case Data Deletion

Authorized doctors may submit a case deletion request, or contact TeethFast using the contact details above. Ownership and authorization must be verified. An administrator reviews the request and any retention obligations before manual action. A request does not automatically remove the case or disable the doctor's account.

Manual case deletion must consider patient name, age, gender, scans, face images, smile-design and aligner assets, case messages, screenshots, voice notes, attachments, and derived files such as previews and thumbnails. Necessary records may be retained for a documented applicable obligation.

12. Retention

Account and case information is retained only as long as necessary for its stated purpose or applicable treatment, warranty, business, accounting, legal, security or audit obligations. Only necessary information should be retained; information should be deleted or anonymized when the applicable requirement ends. Requests and review remarks are retained to document handling and retention decisions. No fixed deletion turnaround or retention period is currently published; contact TeethFast for information about your request.

13. Data Security and Authorized Access

Technical and organizational measures, including authentication and access controls, are used to protect patient and case information. Authorized laboratory personnel involved in processing a relevant case may access its information and communications. No system can guarantee absolute security.

14. Questions?

Please contact us regarding any questions regarding this statement.